Submit a return request

 

Click the profile icon in the store's menu, or click "Start a Return" at the bottom of the page.

Log in to your account:

In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.

Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.

Select a return reason and add a note for the store.

Click "Request return".

If your return request is approved and requires shipping, you’ll receive an email with return instructions. Return shipping is the responsibility of the customer, and can be shipped back to the following address. 

Once the item is received and inspected, a refund will be issued to your original form of payment. 

Please email orders@bygeorgeaustin.com with any questions or concerns.