order + shipping info
MERCHANDISE AVAILABILITY/ORDER FULFILLMENT
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers prior to checkout or completion of your online sale.
ByGeorge offers products for sale that are in stock and available for sale at our physical locations in Austin, Texas. While we make every attempt to properly represent real inventory numbers on the site, merchandise availability on our website is not guaranteed. We will make every effort to reorder the item for you, if possible.
Once you have made your selections and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order. You will receive an order and shipping confirmation e-mail once your items have shipped.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item or that the item ordered is out of stock. Additionally, we reserve the right to not fulfill any order of an item listed in error.
You will receive an email confirmation once your order has been received as well as after it has been processed and shipped. Your order will arrive within 1-7 business days depending upon your chosen shipping method. If you have any questions or need to make adjustments to your order please email us at: firstname.lastname@example.org.
ORDER & SHIPPING CHARGES
Your card will be charged immediately upon online authorization. Sales tax will be added to all shipments made within the State of Texas. Sales tax also applies to shipping charges.
ByGeorge will contact you with a follow-up email or phone call if the merchandise you have selected is not available at the time of order processing and to handle any necessary refunds.
ESTIMATED PROCESSING & DELIVERY TIME
Please allow 1-2 business days for order processing before the order is shipped. Once orders are processed, items are usually shipped the next business day. Please note that during sale events and holidays shipping times may vary and some shipments may be delayed. We apologize for any inconvenience.
Regular Processing Time:
We ship Monday-Friday during normal business hours; at this time we do not offer Saturday delivery.
• Orders placed Monday-Friday before 12pm CST will begin processing that day (excluding holidays).
• Orders placed after 12pm CST will begin processing the next business day (excluding holidays).
• Orders placed after 12pm CST on Friday will begin processing the following Monday (excluding holidays).
We only ship UPS and offer four shipping options within the Continental United States: Ground, 3-Day Air, 2nd-Day Air and Next Day Air, which does not include Saturday delivery. We are unable to deliver to Post Office Boxes, and are required by our credit card processors to verify a credit cards’ billing address.
|Merch. Total||GROUND||3-DAY||2-DAY||NEXT DAY|
|$0-50||$10||$35 / $44||$45 / $56||$80 / $100|
|$51-150||$15||$35 / $44||$45 / $56||$80 / $100|
|$151-500||FREE||$35 / $44||$45 / $56||$80 / $100|
|$501-1000||FREE||$40 / $50||$50 / $63||$85 / $106|
|$1001-2000||FREE||$45 / $56||$60 / $75||$90 / $113|
|$2001-3000||FREE||$55 / $69||$65 / $81||$100 / $125|
*Rates for Alaska & Hawaii are the second price shown.
**Free Ground Shipping not applicable for large items requiring bulk or freight shipment.
Delivery Time (if ordered before 12pm Central)
|GROUND||5-7 business days|
|3-DAY AIR||3 business days|
|2-DAY AIR||2 business days|
|NEXT DAY AIR||1 business day|
*The above rates are estimates. Actual shipping costs will be calculated during the checkout process.
You will be notified via email with your UPS tracking number as soon as your order is shipped. You can also log in to your account and view the status of your order by clicking the “My Orders” tab.
INSURANCE + DELIVERY
ByGeorge insures every shipment and requires a customer signature for delivery; this is regardless of any waivers you may have with UPS. These requirements are for your protection and will not be waived for any reason.
We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment and transfer of responsibility in the same way.
We offer international shipping to a number of countries, but it is at our discretion. ByGeorge reserves the right not to ship to certain countries and locales. We cannot ship to Post Office boxes.
We ship internationally to many regions around the globe. In addition to the cost of shipping, the client’s local government will levy tax, customs and import duties. All additional taxes and fees are the responsibility of the client. This can range from 20% to 60% of the order value based on customs and duties of the importing country.
Items will be shipped from Austin, Texas (United States), with an official invoice declaring the exact total of merchandise purchased in US dollars.
We are currently unable to ship glass, ceramics or breakables outside of the United States. At this time we cannot accept returns on international shipments.
For our local customers we offer the added convenience of in-store pickup at our Flagship location only (6th and Lamar). Select “in-store pickup” at checkout and one of our associates will call you when your order is ready. You must bring a copy of your order, the credit card used for the purchase and a photo ID. Orders will be held for a maximum of 7 days then refunded and put back into store stock
PERSONAL MESSAGE & GIFT RECEIPT
If would like to add a personal message to a gift just provide the information during checkout in the “Additional Shipping Instructions” section. We’ll add your note to the packing slip and include a gift receipt as well (prices will be removed).