Do I need to set up an account to place an order?
You can shop and place an order without creating an account. However, if you create an account you’ll be able to:
- View and track your order status
- Review past purchase history
- Add products you love to your Wish List—and share it!
- Move through the checkout process faster
- Store multiple shipping addresses
Why is some of your merchandise of limited availability?
ByGeorge focuses on providing our clients with expertly curated collections and products every season. Some items may be exclusive to our physical store locations or of limited quantity, and may not be available at the time of your online purchase.
What is a Wish List?
See something you love or would look great on a friend? Add it to your customized ByGeorgeAustin.com Wish List. It’s an easy way for you to keep track of the items that you want so you can shop whenever you want – and you won’t have to search for them later. Select for yourself, suggest to some else or share it with the world.
Before you can create your wish list you will need to sign in or create an account. Once you do have your list, you can share via email, social media inbox or just print it out. And you can even include a personalized message.
I forgot my password. What should I do?
To reset your password, follow the “forgotten password” instructions on the “Sign In” page.
Where can I find information about the size or fit of a certain item?
We offer a comprehensive size guide that can be viewed here. If you require further details, please contact customer service at 877.472.5951 and someone will be happy to offer you further assistance.
Can I place an order over the phone?
Yes, any order you wish to make online can also be made over the phone during regular business hours. To place an order by phone please call customer service at 877.472.5951.
Can I change my order once it’s been placed?
Before your purchases have been shipped we can cancel an item, change the size or edit your billing and shipping details.
However, we are unable to combine orders or add pieces to an existing order once it has been placed.
If you need to make any changes please call customer service at 877.472.5951 during business hours.
How can I check the status of my order?
Once your order has been shipped, you will receive an email containing your air waybill number to track your package.
If you have created an account, you can also follow the status of your delivery by signing into your account and selecting “My Account” followed by “My Orders.”
How do I return or exchange an item?
Making a return or exchange is easy. You have 14 days from your order date to make a return or exchange. The Return Authorization Form must be included.
Please see the full Returns + Exchanges policy.
How is my online credit managed?
With your ByGeorgeAustin.com account, any online credits you accrue will be managed by our system for you. If any online purchase should result in an online credit, customer service will complete the returns & exchange process and email you a reference code and the dollar amount of that credit.
I’m sending an order as a gift. Can I include a personalized message?
We are happy to enclose a personalized message with any purchase. Please include specific instructions when prompted during checkout in the “Special Shipping Instructions” section.
Do you offer promo codes? If so, how can those be used?
Yes, from time to time we may offer promo codes to our online shoppers. If you have a promo code, enter the code during checkout when prompted and your discount will be applied automatically.
Does ByGeorge have any seasonal sales?
ByGeorge offers seasonal sales twice a year. Sign up for email updates to be notified when our sale starts, when we offer further reductions and to receive information about other store news and events.
Are ByGeorge gift cards available?
Yes, we do offer Gift Cards, but at this time we are not able to accept Gift Cards for payment of online purchases. Gift Cards are only accepted at one of our three Austin locations (Flagship, Man, South Congress).
If you would like to purchase a Gift Card please contact customer service at 877.472.5951.
Additional information regarding ByGeorge Gift Cards is listed below:
- A Gift Card is not a credit/debit card and has no implied warranties.
- Gift Cards are non-transferable and may not be returned or redeemed for cash (except as required by law).
- Gift Cards are redeemable for merchandise only. Unused value remains on the card and cannot be redeemed for cash.
- After 12 months of non-use, a dormant account fee of $5.00 per month will be deducted from the remaining balance until card is used or the value is depleted.
- Card expires 2 years from the date of purchase.
- ByGeorge is not liable for delivery of a Gift Card to an incorrect or non-existent address, this is the sole responsibility of the purchaser.
- ByGeorge is not responsible if a Gift Card is lost, stolen, damaged or used without permission.
- Shipping is applicable on Gift Cards sent as gifts.
Can I make an online payment with a gift card?
At this time we cannot process online payments using a gift card. If you would like to make a purchase with your gift card please visit one of our three Austin locations (Flagship, Man, South Congress).
How can I make a payment with an online credit?
If you are issued an online credit you will receive an email containing a reference number for that credit. When you make your next purchase on our website just enter the reference number in the coupon field. Depending on the amount of your online credit you may be able to make purchases before your credit is reduced to zero or you may buy products worth more than your remaining credit and pay the difference at checkout.
Need more help?
Still have questions? Customer service will be happy to answer your questions: email firstname.lastname@example.org or call 877.472.5951 during business hours (Monday-Saturday, 10am-7pm CST; Sunday, 12-6pm CST).